I cannot thank Mr. Kennedy, his very knowledgeable office staff, and his crews enough. He understood what I wanted when I couldn’t articulate what I wanted. Ashley helped me pick out the flooring and tile ( when I already changed my mind twice! ) and the crew…. They are so experienced and they had answers to every question I had. This is a locally owned company and I support that 100%.
Mr. Kennedy and his crew were sent to fix a problem in my tile shower that my original contractor messed up and couldn’t fix. I cannot speak more highly of this company. They were amazing, courteous, kind, professional. They have since done a few smaller jobs for me. They are currently working with multiple of my other family members on their flooring needs. Rob is the gentleman who did the work of replacing my tile shower floor so it would drain correctly. The box on my shower wall that holds shampoo’s etc, was also installed incorrectly. Rob and Jeff ( owner ) came up with a great solution to fix the issue. ** this was not part of their paid job they came for, nor did they charge me for it. I purchased the materials needed. Rob spent an additional few hours making it right **
I’m the customer that wants to learn and ask questions and watch ( NOT TO MICRO MANAGE ). Rob and Jeff were so patient and kind, answering everything.
If you want professional, honest, trustworthy, hard working, experienced people working on your floors, THIS IS THE COMPANY TO CALL.
I was referred to Jeff by a very good friend with high hopes. Unfortunately the work was very unsatisfying, the daughter returned to the home after I complained to Jeff about the job not being finished. Several places didn’t even have grout placed. They left a small amount of grout stating if we needed it(of course we need it you didn’t finish). I also had to purchase more tile so they could fix some areas that They messed up, I also had 2 extra boxes of material that was specifically ordered leftover and one box disappeared, no mention of refunding said boxes.
Of course they were rushed about receiving payment, when entering office to pay person at desk was on the phone having a heated discussion and dropping the F bomb with every other word. Not a good representation of a business. Not happy with the service received after spending over $4500.